Spa Policies
Booking Online
You can book your appointments online. It’s quick and easy. Just visit our website at www.TheSecretFTL.com and email us. The last step, just enter the service, date, time and service provider and you will receive confirmation. Please Note: Your appointment is not scheduled until you receive a confirmation via e-mail or telephone. We require a 2 hour notice to verify an online booking request.
Cancellation Policy
Should a cancellation or date change be necessary, we require a minimum 24 hour notice for any single service. A 48 hour notice is required for any multiple service or spa package cancellation. Special requirements may apply for group bookings. There will be a full service charge for any late cancellations or no-shows.
Age Requirements
To maintain our relaxing and peaceful spa environment the spa facility is catered to adults. No children under the age of 16 are allowed in the spa unless they are receiving a service (with permission of parent or guardian) Children under the age of 16 may need a signed waiver and/or accompaniment by a parent or adult guardian for some salon and spa services.
Gift Cards
A The Secret Spa & Salon gift card makes a wonderful gift for any occasion, holiday or celebration. Our gift cards can be used at any of our The Secret Spa & Salon locations.
Our Gift cards have no expiry date, and are not transferable or redeemable for cash or credit. They must be presented at time of redemption. They are not replaceable if lost or stolen. Gratuities are not included. All prices and/or treatments are subject to change without notice.
Product Price Match Guarantee
We are committed to offering you a wide variety of professional skin care and hair care products. If you find a product for less at another competitor we will beat that price by 5%. Please bring the ad, or receipt with you, Limited to one item per customer.
For Your Comfort
We request that you disclose any medical conditions and/or prescription medications that you may be taking as there may be complications with some of our services.
So you may fully enjoy your spa experience and as a courtesy to other guests, we require that you turn off your cell phone.
We regret that we cannot be responsible for the loss or damage of personal articles. We recommend that you leave your valuables at home. However, if you do bring them to the spa, please keep your valuables with you during your service or in the lockers that are provided. Robes are provided for your comfort. Please deposit them in the hamper at the conclusion of your visit
In keeping with our commitment to cleanliness, safety and hygiene, we sterilize and sanitize equipment for all services and treatments.